IT or Ivory Tower? Spotting When Your IT Team Builds for Themselves, Not Your Business

When you look at your IT team, do you see a true business partner—or a group lost in unnecessary complexity? For many owners, IT only seems to get more complicated over time. Critical business needs are overlooked, new systems roll out that don’t actually help the company move forward, and explanations from IT rarely tie back to real business goals. If you find your IT department making decisions that don’t align with your company’s direction, you might be dealing with an ‘ivory tower’—where technology is built for its own sake instead of driving business results.

 

What’s the Real Cost of a Tech Empire?

Letting IT drift into its own empire has consequences that go far beyond a few confusing meetings or missed deadlines. Over time, it can quietly drain resources, slow your business, and limit your growth. Here’s what you might notice:

  • Hidden Costs: Technology investments balloon, but the real business impact remains unclear. You may start questioning what you’re truly getting for the money spent.

  • Disengaged Teams: When employees struggle with systems that don’t fit how they actually work, they build their own workarounds. Frustration builds—sometimes leading your most talented people to check out or move on.

  • Stalled Innovation: When IT sets its own agenda, your company can miss out on better, simpler ways to serve customers or streamline operations. The business ends up adapting to technology, instead of technology adapting to the business.

Let’s put this into perspective:

I once worked with a company where IT had ballooned to one server for every three employees! Not only was this overkill, but many of those servers weren’t even licensed properly—eventually leading to fines. To make matters worse, the technician who built the whole setup no loner with the company, leaving the non-technical staff scrambling to untangle a system they didn’t understand.

It’s a classic example of what happens when IT becomes its own empire: complexity grows, risk increases, and the business is left holding the bag.

 

A Quick CEO Self-Check: Is IT Building for the Business—or for Itself?

Ask yourself:

  • Are our technology investments making us more competitive, or just more complex?

  • Is it easy for business leaders to get what they need from IT, or does it feel like pulling teeth?

  • Can I draw a straight line between our technology projects and our business objectives?

  • When I challenge IT to explain their decisions, do I get actionable answers—or just more complexity?

If these questions leave you uneasy, you’re not alone. Many business leaders sense this disconnect, but few address it directly.

Final Thoughts: Bringing IT Back Down to Earth

IT should be your strategic partner—not an empire or an island. The best technology teams are obsessed with solving business problems, enabling growth, and making the company easier to run—not building castles in the clouds.

 

If you’re ready to realign IT with your business goals, consider a brief outside review. Sometimes, a fresh set of eyes is all it takes to get everyone working together again—and to ensure your next technology investment actually moves the business forward.

 

Ready for a confidential review of your IT alignment?
Let’s connect. The sooner your IT team is back in sync with your business, the sooner you’ll see results where they matter most.